Case Studies

Want an indepth exploration of what TRC can do for your business?

Tell us a little about yourself to access our exclusive studies.

Our Success Stories

CO-SOURCING

In-bound and Out-bound Help Desk Contact Center


Function: Help Desk designed to support over 1,000 field restaurant locations

TRC's client operates over 1,000 restaurant locations across the U.S. The stores are primarily owner operated. The help desk was built 10 years ago with a clearly focused mission: "Enable stores to run their business." They utilize a co-sourced staffing model to create the flexibility necessary to support a 24/6 business.

Download Case Study

MANAGED SERVICE PROVIDER (MSP)

A World-Class Medical Research and Treatment Institution


One of the most sophisticated, integrated healthcare delivery systems in the world, located in Florida with over 5,000 employees.

Our client used a decentralized staffing model and had limited visibility to control pricing, utilization, volume, quality, or contract compliance. They selected a solution that allowed them to bring visibility, cost savings and process control to their facility.

Download Case Study

CO-SOURCING

A global telecommunications company


Function: Highly regulated legacy billing center located in Metropolitan Atlanta, GA

Our client evaluated their alternatives to manage their critical functions. They selected a solution that brings the flexibility and cost benefits of outsourcing while maintaining the control necessary to comply with complex regulations.

Download Case Study

CO-SOURCING

A global manufacturing and distribution company


Function: 250,000 square foot North American distribution center located in Metropolitan Atlanta, GA

Our client evaluated their alternatives to manage their critical functions. They selected a solution that brings the flexibility and cost benefits of outsourcing while maintaining the control necessary to comply with complex regulations.

Download Case Study

RECRUITMENT PROCESS OUTSOURCING(RPO)

High Volume Custom Print Facility


Function: Personalized secure and non-secure fulfillment and laser printed business communications located in Atlanta, GA

Our client developed a strategy at an early stage to utilize contract labor. Their approach has allowed them to flex their costs and resources on a just-in-time basis, creating a model their competitors struggle to compete with.

Download Case Study

DEMAND-BASED FLEXIBLE STAFFING

Full Service Produce Company


Function: Produce Company Supplying restaurants, grocery stores, wholesalers and institutions with conventional and specialty produce, floral and custom packaged products located in Seattle, WA

Our client has widely fluctuating demand cycles and was looking for a reliable source of trained and capable, on-demand workers. Their approach has allowed them to staff their business on a just-in-time basis, creating a nimble model their competitors struggle to compete with.

Download Case Study

CONTRACT LABOR MANAGEMENT

Global supplier of Class III medical devices for critical care and surgical applications.


Function: Complex FDA regulated manufacturing, assembly, and distribution center located in North Carolina.

Client has a strategy of utilizing a 17% contract workforce to account for shifts in demand and create a “job security” buffer for its core workforce. They operate in a hyper-competitive business and face ever increasing pressures for efficiencies and productivity gains.

Download Case Study

CO-SOURCING

A leader in business-to-business and retail office products distribution with 900 retail locations throughout the U.S.


Function: A 650,000 square foot distribution center located in Birmingham, AL

Client recognized a significant difference between the productivity of the permanent workforce and the less productive temporary workforce. The client had almost accepted this as the norm.

Download Case Study

OUTSOURCED LABOR MANAGEMENT

A fortune 500 global logistics company


Function: Distribution capabilities that offer best-in-class inventory management and order fulfillment allowing for seamless global logistics solutions and complete supply chain management.

Our client was spending a disproportionate amount of time on day-to-day labor management which limited their focus on client facing activities and new business development. Performance and quality standards were inconsistently measured and met.

Download Case Study